Join the Team at Heritage Aviation
Heritage Aviation is a 100% Employee-Owned Certified B-Corporation that provides fixed-base operations, aircraft maintenance and avionics at the Patrick Leahy Burlington International Airport. We provide team members and their families with financial wealth and security through employee ownership as shareholders of the company. By promoting an open-book management culture, we strive to create a community of employee-owners actively invested in our company’s growth and prosperity. We are engaged and active in our local community through charitable giving, volunteerism, and promotion of environmental sustainability. We are Heritage Aviation and We Own Our Future!
OUR CURRENT OPENINGS
Customer Service Manager
Become a vital part of our team leading a high-performing group of Customer Service Representatives dedicated to delivering personalized, seamless, and professional experiences for pilots and passengers. As Customer Service Manager, you will define the vision for customer service, develop team standards, and oversee operations to ensure every interaction reflects Heritage Aviation’s commitment to excellence. In this role, you will coach and manage the CSR team, coordinate services such as fueling, catering, transportation, and lodging, and collaborate with line service and maintenance teams to create smooth and welcoming experiences. You will also manage schedules, analyze customer feedback, optimize processes, and implement technology tools to drive continuous improvement and customer satisfaction. Strong leadership, communication, and organizational skills are essential, along with the ability to manage multiple priorities and projects in a fast-paced environment. Flexibility is important, as shifts may include evenings, weekends, and holidays. A bachelor’s degree in management or a related field, or equivalent professional experience, is preferred, along with 5–7 years of relevant work experience, including experience in a supervisory role leading a team to achieve customer service goals. This position has a hiring range of $63,750–$74,905, with salary commensurate with experience, and includes an extensive benefits package with company stock and a profit-sharing bonus.
Aircraft Maintenance Technician
Join a team delivering a premium aviation maintenance experience. As we grow, Aircraft Maintenance Technicians ensure the safety, reliability, and performance of high-performance piston, turboprop, and turbine aircraft in an exclusive, precision-driven MRO environment. This hands-on role includes inspecting, diagnosing, repairing, and maintaining airframes, engines, landing gear, and electrical, hydraulic, and pneumatic systems. Technicians perform scheduled and unscheduled maintenance with accuracy, efficiency, and meticulous attention to detail. Safety is non-negotiable and integrated into every task, with all work performed in strict compliance with FAA regulations, manufacturer specifications, and company standards. Success requires professionalism, accountability, and teamwork within a high-performing, disciplined team. Flexible 10-hour day shifts, Monday through Saturday, with compensated on-call opportunities that include nights and holidays. This position has a hiring range of $26.62–$40.60 per hour, based on experience and qualifications, in addition to an extensive benefits package that includes company stock, and a profit-sharing bonus.
Line Service Technician
Join a team dedicated to delivering safe, efficient, and professional aviation services. As a Line Service Technician, you will be responsible for towing, parking, fueling, and servicing general aviation aircraft with precision and care. Success in this role requires a strong commitment to safety, keen attention to detail, and a passion for delivering exceptional service to pilots, passengers, and crew. This physically active position is primarily outdoors and may involve varying weather conditions. You’ll thrive in a fast-paced, team-oriented environment with flexible shifts that may include nights, weekends, and holidays. This position has a hiring range of $19.38-$23.55 per hour, depending on experience, in addition to an extensive benefits package that includes company stock, and a profit-sharing bonus.
Customer Service Representative
Become a vital part of our team dedicated to providing personalized, attentive, and seamless customer experiences. As a Customer Service Representative, you’ll provide high-quality support to aviation guests, pilots, and crew ensuring every experience is seamless and welcoming. Your responsibilities include managing front desk operations, coordinating service requests, arranging hotel, car, and catering needs for arriving and departing flights, and processing fuel and retail transactions. Strong communication skills, attention to detail, and close collaboration with our line service and aircraft maintenance teams are essential. Flexibility is important, as shifts may include evenings, weekends, and holidays. This position has a hiring range of $19.38-$23.55 per hour, depending on experience, in addition to an extensive benefits package that includes company stock, and a profit-sharing bonus.
